Q1. What is TextaParent.ie?
TextaParent.ie enables schools to communicate with parents quickly and easily by sending instant text messages to the school community – parents, members of staff etc. It is a simple web-based system that is fast, reliable and cost effective. TextaParent.ie is designed by Principals for Principals and operated by IPPN.
Q 2. Do I need a school phone to send a text message to parents?
No, you do not require a school phone as text messages are sent via the web. A ‘School Short Name’ is required during the registration process. The ‘School Short Name’ will be displayed on the recipients’ handset on receipt of the text message.
Q 3. Can parents respond to the text message?
No, Parents/Guardians will be unable to respond to the text message received.
Q.4 Textaparent App
When the App is downloaded to the parent’s phone it will show on your contact list with an Apple or Android logo. Messages will be delivered to the App when it is available. If the App in unavailable the message will default to SMS.
Q.5 What is the App notification is not being
Check that your notification settings are turned ON for the TextaParent App. This can be done through your phones settings/notifications/Apps.
Q.6 How do I register a TextaParent.ie account for my school?
To set up an account with TextaParent, you will need to forward on details of the organisation.
School Roll Number
School Telephone number
Contact mobile number.
As soon as we receive and verify these details we will register your account on TextaParent and send through your access details.
Q.7 I have forgotten my password, how do I retrieve it?
If you have forgotten your password, click on the 'Login' button on the homepage. Enter your school roll number, then select the ‘Forgot Password’ button. Your password will be sent to the email address that you chose when setting up your TextaParent.ie account. The website will confirm the email address to which it has sent the reminder.
Q.8 I have the correct roll number and password, but I am unable to
Providing an incorrect password or not typing the password correctly during the log-in process (Check whether the ‘Caps Lock’ or ’Num Lock’ key is activated)
Cookies’ are disabled in browser settings. ‘Cookies’ are small text files that make sure that people are logged in. In technical terms, cookies save the session. Whether they are enabled or disabled is a browser setting. It also could be a setting within security software that might have disabled cookies because of a perceived security risk.
Q.9 How can I change the School Password
You can now change the password for the school account if you wish. You will need to be logged on as the Principal to do this or use the forgotten password link. Note that you will need to notify all users of the account that the password has changed.
Q.10 How do i add a new sender ID?
The school’s ‘Short Name’ has been copied across as a ‘Sender’ so you can use this if you wish. To set a new sender contact [email protected]
Q.11 How many text units should I purchase for my school?
The number of text units that a school purchases will depend on the size of the school and how frequently the school will use TextaParent.ie. As a guide, calculate the number of families in your school and estimate the number of times that the school will need to communicate with parents/guardians, staff etc. Use this number to determine which ‘text unit bundle’ to select – see below for more information.
Q.12 Do I have to use my text units within a certain time frame?
There is no expiry date on text units purchased. If a school has text units in their account at the end of school calendar year, these text units are carried over to the new school year.
Q.13How much does it cost to send a text message?
Please contact [email protected] for more information on pricing.
Q.14 Can TextaParent.ie accommodate á, é, í, ó, ú, € and other characters?
Yes, the website does support non-standard characters. Please note that the number of characters available per text message is dependent on whether a text message contains standard characters only or contains non-standard characters.
Text messages with all standard characters can avail of up to 160 characters per text unit. Text messages using any non-standard characters (such as á, í, ó, ú, €, £, `) can avail of up to 70 characters per text unit.
Q.15 What does the delivery status mean on my send History report?
The scenarios are as follows:
The App delivery is a little different