What is TextaParent.ie?Operated by IPPN, TextaParent.ie is a message delivery service that enables
schools to communicate with parents quickly and easily by sending instant text
messages to the school community – parents, members of staff etc. Designed
by principals for principles, a simple web-based system which is fast, reliable
and cost effective.
Do I need a school phone to send
a text message to parents?
No, you do not require a school phone
as text messages are sent via the web. A ‘School Short Name’ is required
during the registration process. The ‘School Short Name’ will be
displayed on the recipients’ handset on receipt of the text message.
I have forgotten my password, how do I retrieve it?
Click on the 'Login' button on the
homepage. Select ‘I Forgot My Roll Password’ you will be brought to a
‘Request Roll Password Reset’ options. Enter your school roll number and
instructions will be sent to your registered email address.
Please email [email protected] if you have any further queries on this
Can parents respond to the text message?
No, Parents/Guardians will be unable to respond to the text message received.
The TextaParent App is downloaded by parents/guardians to receive
messages from the school/organisation at a reduced cost to the
school/organisation. This saves space on the parent’s/guardians phone. Messages
will deliver first to the App when the App is unavailable the message will
default to SMS.
What is the App notification is not being
Check that your notification settings are turned ON
for the TextaParent App. This can be done through your phones settings/notifications/Apps.
How do I register a TextaParent.ie account for my school?
To set up an account with
TextaParent, you will need to forward on details of the organisation.
School Roll Number
School Telephone number
Contact mobile number.
As soon as we receive and verify these details we will register your account on
TextaParent and send through your access details.
How can I change the School Password
You can now change the password for the school account if you wish. You
will need to be logged on as the Principal to do this or use the forgotten
password link. Note that you will need to notify all users of the account that
the password has changed.
How do i add a new sender ID?
The school’s ‘Short Name’ has been copied across as a ‘Sender’ so you can
use this if you wish. To set a new sender contact [email protected]
How many text units should I purchase for my school?
The number of text units that a
school purchases will depend on the size of the school and how frequently the
school will use TextaParent.ie. As a guide, calculate the number of
families in your school and estimate the number of times that the school will
need to communicate with parents/guardians, staff etc. Use this number to
determine which ‘text unit bundle’ to select – see below for more information.
Do I have to use my text units within a certain time frame?
There is no expiry date on text units
purchased. If a school has text units in their account at the end of
school calendar year, these text units are carried over to the new school year.
How much does it cost to send a text message?
Please contact [email protected]
for more information on pricing.
Can TextaParent.ie accommodate
can send any language on the message however please be aware that using á,
é, í, ó, ú, € and other characters will affect the number of characters that
are in the message. A standard message characters can avail of up to 160
characters per text unit. Text messages using any non-standard characters (such
as á, í, ó, ú, €, £, `) can avail of up to 70 characters per text unit.
What does the delivery status mean on my send History report?
The scenarios are as
- Delivered to handset – Network reply that
they have delivered the message to their customers handset
- Sent- The message has
sent but we have not received a reply from the network about delivery to the
The App delivery is a
- Delivered – Delivered to the
- Read – the recipient has
opened the message
- Sent – trying to deliver
but the recipient may not have Wi-Fi or data coverage.
- Failed- we stopped
trying so the message will default to Text message, usually after 2-3